Booking & Cancellation Policy

This policy is a starting template. Confirm the notice periods and any deposit rules with the salon before publishing.

Making a booking

Booking online sends us a request. You will receive a reference number immediately. Our team then checks that the right specialist is free for the services you chose and confirms by phone or WhatsApp.

Arriving

Please arrive five to ten minutes early so your appointment can start on time. If you are more than fifteen minutes late we may need to shorten or move your appointment so the client after you is not delayed.

Changing or cancelling

Call or WhatsApp your branch with your reference number. We ask for at least four hours notice so the slot can be offered to someone else.

Bridal and long appointments

Bridal bookings and appointments over two hours may require a deposit and at least three weeks notice for changes. Your branch will confirm this when you book.

Repeated no-shows

If appointments are missed repeatedly without notice, we may ask for a deposit before confirming future bookings.

If we need to change your appointment

If a specialist is unwell or a branch has to close, we will contact you as early as we can and offer the first suitable alternative.